Darlington Building Society Project -Middlesbrough

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Ultimate Darlington Customer Area

We were tasked with undertaking the refurbishment of the Middlesbrough branch of the Darlington Building Society. The project included a brand new entrance, counter section, customer area and customer pod for one-to-one meetings.

We completed the project in just 8 weeks; this was all the way from design to completion.

The new Darlington branch saw the team move to new premises in the town centre. The new look branch was designed to offer a warm and welcoming feel to customers and provide an enhanced customer experience.

As well as the traditional counter we also installed one-to-one discussion areas and confidential interview rooms. We also added a seated service point designed to offer a comfortable space for customers who are opening accounts.

The new branch was opened officially with a celebratory party for staff and customers with face painting, free pick and mix and a special guest appearance by Roary the Lion the Middlesbrough FC mascot it was certainly a fun filled opening!

The Darlington team have received great customer feedback on the transformation of the new branch and we loved looking back on some of the transformation photos which the team put together.

Posted July 14, 2015

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