Today we are going back behind the scenes to meet Holly Boocock our Account Manager here at Ultimate.
1. Let’s start from the beginning. In brief, describe your role at Ultimate and what you do?
I began my career with Ultimate as an Apprentice Projects Coordinator in 2015, which progressed into my role as a Sales and Marketing Assistant when I finished my apprenticeship in 2016, and now I am an Account Manager. My role includes developing and maintaining strong, long-lasting customer relationships and operating as the prime point of contact for any and all matters specific to client accounts. In addition to this, I am proactively involved with the Furniture Department processes, including but not limited to; specifying FF&E projects and plans provided by our Interior Designers, producing quotations, processing orders, and managing the deliveries and installations both into our HQ warehouse and to site, to ensure a seamless service is provided to our clients.
2. What attracted you to Ultimate? Why did you apply for an apprenticeship with them?
I was enticed by Ultimate’s drive and passion as a company when I met one of the Directors, Mark Naisbitt, at an apprenticeship fair in Skipton. It seemed to be a company that I would love to work for – and has proven to be just that! I applied for my apprenticeship from always having possessed an interest in the design of a workspace and how people work within one, and I wanted to be involved in the projects the guys here are a part of and complete. I was hooked from seeing all of the impressive projects Ultimate have delivered to its blue-chip clients over the years and I loved reading through the case studies and testimonials on the impressive work they have accomplished.
3. What type of work is most likely to spark the fire in your brain? What is your dream project?
A project that would interest me the most would be something I considered as ‘different’. Something totally unique and unlike the standard ‘normal’ workspace, which could be from the layout of the workspace to the furniture and technology we incorporate. Projects that embrace items which differ from your typical office furniture and have a deeper purpose are those that intrigue and inspire me.
I was hooked from seeing all of the impressive projects Ultimate have delivered to its blue-chip clients over the years.
4. How would you describe the culture of Ultimate to an outsider?
Hard work, welcoming and passionate are three words that come to mind when defining Ultimate, but there are so many more positive ways I could describe both Ultimate as a company and its employees which make it, which is why I love working with the team here. Ultimate will always endeavour to solve any problem on behalf of a client, exhausting every context of research and analysis.
5. What incredible new invention would make your job easier and turbo charge your productivity?
Without a doubt it would have to be some form of USB stick or a neuro-technological implant containing infinite terabytes of memory, which would encompass all of the experience and knowledge from the Directors, together with the details and specifications of all the products we use into my head!
6. When all the hard work is over, what is the most satisfying aspect of your job at Ultimate?
I love working closely with our clients and interior designers to specify and deliver a project which fits perfectly to the client’s requirements and of course their budget. The best part is seeing the finished project and hearing how we have helped an organisation improve its ways of working through the design, fit-out and furniture elements we have provided. I believe being able to appreciate something that you have been involved with from start to finish, that has been successful and lead to a happy client, is the most satisfying aspect of my job.
7. When you are presented with a difficult challenge, what’s your ‘go-to’ tactic for tackling it?
I like to break my work into sections and take a step back to study it from a larger point of view or a different perspective; this always helps me stay focused and motivated. If needed, I’ll always grab my go-to pastel highlighters and make notes on everything to aid my progression with the project. I’m also never afraid to ask questions too, which is so important – so if I’m ever faced with something new or something I haven’t much experience in working on, I will always consult the Ultimate team (pardon the pun!)
8. Finally, at the end of a long working week, what does your perfect weekend involve?
My perfect weekend would consist of catching up with and spending time with family and friends and having a long Sunday morning walk with my chocolate Labrador, Snicker, to clear my head and prepare myself for the busy week ahead!
Posted February 16, 2016