Project Completion: e2e Total Loss Vehicle Management




In many cases a client’s building can work for them in terms of location, size and overhead costs, but when their space gets to a certain age or condition they have that dilemma and question of do we move or do we stay and invest in the property? Is it going to be too much disruption to work round us if we do stay?



National Salvage Group (NSG) was formed in 1985. It later incorporated NASA to form National Salvage Association (NSA) and is a member network of the UK’s largest, most innovative and established salvage dismantling and recycling companies. The core business is the safe procurement, collection, storage, recycling and disposal of motor vehicle salvage. This year the company rebranded to E2E Total Loss Vehicle Management; this gave them the perfect opportunity to look at reflecting this within the refurbishment of the premises.

Needless to say a refurbishment of the property whilst occupied would need careful planning from a Health & Safety and programming perspective along with working closely with the E2E team to keep disruption to a minimum and the business operational.

Neil Joslin, COO explains: “Just as our members gain strength from the power of the e2e collective, our head office team gains impetus and support from working together seamlessly. We consulted staff and the consensus of opinion was to fully embrace open plan working. Our office was refurbished whilst occupied and that naturally brings its challenges; the culture of team work in the business was clearly evident with e2e colleagues and suppliers, Ultimate, working well together to ensure a fantastic office environment was delivered on time and within budget.”

The project was managed in two clear phases – the front of house area, toilets, boardroom, breakout space and part open plan and then moving to rear areas which include meeting rooms and mainly open plan space. The project also benefits from the investment of new furniture throughout.


Prior to the works there was a part height wall / security counter with a small waiting area to greet visitors that has now been transformed to a larger and inviting vibrant reception waiting area. The carpets have a bright look using the e2e colours, waiting chairs give an area to have informal meetings if needed and the branding has a big impact on a new frameless glass wall.

Lead designer Peter Turner from Cocoon and Bauer says “We understood that the client was going through a branding exercise at the same time as us refurbishing the office space, so we kept the scheme neutral until they advised us on the new branding guidelines. We then added hints of orange to the various areas which gave an identity to the building and very much made any visitor aware that they were at E2E’s HQ. This is especially so in the reception, were strong branding colours and a designer feature carpet are noticeable immediately and give a positive first impression to the visitor. We were aware that the central open plan office space was quite dark as there wasn’t much natural light – so we kept the walls light and fresh but added little details of colour to the openings in the walls.”


The entrance to the boardroom has been widened and houses a toughened double glass door that depicts an image of a car from their webpage using translucent orange photo film.

The boardroom has new boardroom furniture, decoration and an impressive feature pendant light suspended over the boardroom table that gives a professional and modern look.

One of our favourite areas is the transformation of the breakout area. Increasing the overall dimensions of the area has certainly helped but the introduction of new kitchen units, a mix of banquet, lounge and dining seating with a subtle introduction of the corporate colours has made the space a flexible, fresh and inviting space to take a well-earned break.


The company identity continues into the open plan areas with orange accent walls, new desking and orange screens and mesh back task chairs.

Joslin concludes: “The new look and feel reflects the vibrancy of the business and our aim to redefine the market’s understanding of a salvage partner. Our staff go ‘above and beyond’ on a daily basis and I’m delighted that they are so proud of their new working environment. We regularly canvass our people for their opinion on business activities, management, culture, their roles and job satisfaction and the latest staff survey saw engagement and satisfaction at their highest ever levels.”

Posted September 4, 2019

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